Freshchat Review: Features & Pricing for 2023

Freshchat Review

Freshchat is a modern customer messaging platform designed to help businesses communicate and engage with their customers effectively. It offers a range of features designed to help streamline communication and make customer interactions more efficient. From automated messaging to live chat, Freshchat makes it easy to provide customers with the support they need.

Freshchat Review

The platform also features robust analytics that allow businesses to track customer engagement and better understand their customer base. With Freshchat, businesses can easily build relationships with customers and provide them with the best possible customer experience.

Freshchat Overview

Freshchat is an online customer support and engagement platform that businesses use to engage customers and provide support via chat, text, and social media. A Freshchat review can help you decide if this platform is the right choice for your business.

When reviewing Freshchat, one of the first things to consider is the features offered by the platform. Freshchat has a comprehensive suite of features that can help businesses manage customer relationships, provide support and increase customer satisfaction. These features include a live chat system, automated chat and messaging, customer feedback surveys, team collaboration tools, and integration with third-party services.

It’s also important to consider the cost associated with using Freshchat. The platform offers a variety of pricing plans, including a free plan that is suitable for small businesses. Other plans offer more features and storage capacity, but come with a higher price tag.

Finally, when reviewing Freshchat, be sure to consider the user experience. The platform is designed with ease of use in mind. It has an intuitive interface, and customer service reps can quickly and easily start conversations with customers.

By reviewing Freshchat, you can decide if this platform is the right choice for your business. With its comprehensive features, reasonable pricing, and user-friendly interface, Freshchat is a great choice for businesses of all sizes.

What is Freshchat?

Freshchat is a cloud-based customer engagement platform that helps businesses communicate with their customers via live chat, messaging, and bots. It provides a unified platform for customer service, marketing, sales, and support teams to collaborate and improve the customer experience. Freshchat integrates with popular customer relationship management (CRM) systems, allowing businesses to track conversations, integrate with existing customer databases, and generate insights to streamline customer service operations. It also offers an AI-powered bot that can automate customer support tasks and increase customer engagement. Freshchat also provides analytics and reporting capabilities to help businesses measure customer satisfaction and engagement. With a range of features and integrations, Freshchat is a powerful tool that can help businesses build stronger relationships with their customers and drive customer loyalty.

How does Freshchat work?

Freshchat is a customer communication platform that enables businesses to provide personalized customer service and support. Freshchat helps businesses streamline customer engagement by providing a platform to quickly and easily communicate with customers, as well as track customer conversations and interactions. Freshchat also provides a variety of tools to help businesses manage and track customer conversations, such as automated messages, canned responses, and live chat.

To use Freshchat, businesses can create a Freshchat account on the website and then install the Freshchat widget on their website or mobile app. Once the widget is installed, customers can start a conversation with a business by clicking the widget. The Freshchat widget can be used to respond to customer inquiries, provide customer support, and start conversations. Freshchat also provides analytics and reporting capabilities to help businesses track customer engagement and conversations.

Additionally, businesses can use Freshchat to create automated messages and canned responses. Automated messages can be used to provide customers with automated responses to frequently asked questions, while canned responses can be used to quickly respond to customers with pre-defined messages.

Freshchat also provides a variety of integrations with third-party services, such as Slack, Zendesk, and Salesforce, to help businesses better manage and track customer conversations.

Overall, Freshchat is a powerful customer communication platform that enables businesses to provide personalized customer service, streamline customer engagement, and track customer conversations.

Freshchat Pricing – Is It Good Value for Money?

Freshchat is a messaging platform that helps businesses engage with customers in real-time. With Freshchat, businesses can offer a faster, more efficient customer service experience, with features such as automated messages, live chat, and customer segmentation. Freshchat also offers a variety of pricing options, which makes it accessible to businesses of all sizes. The pricing structure is designed to be flexible and cost-effective, offering both monthly and annual plans, as well as discounts for long-term commitments.

The plans range from the basic free plan to the premium plan which offers advanced features such as team collaboration, custom branding, and analytics. Depending on the size of your business and the features you need, Freshchat is a great option for businesses looking for a cost-effective way to offer customer service. With its straightforward pricing and comprehensive features, Freshchat offers great value for money.

Which Plan is Best? – Our Recommendation

Deciding which Freshchat plan is right for your business can be a difficult decision. However, we believe that the Freshchat Plus plan is the best choice for most businesses. This plan gives you access to the full range of features, including unlimited team members, unlimited conversations, automated workflows, and more. With the Plus plan, you also get access to advanced features like custom bots, analytics, and integrations with other tools. Plus, it comes with 24/7 customer support so you can get help whenever you need it. For businesses that need a more comprehensive solution, the Freshchat Pro plan offers even more features and support. Whichever plan you choose, Freshchat has the tools you need to effectively manage your customer conversations.

Freshchat Pros & Cons

Freshchat is a customer service and engagement platform designed to help businesses provide customer support, increase customer engagement, and build relationships with customers. It offers a number of features and benefits, as well as some drawbacks. Here is a list of the pros and cons of Freshchat in HTML snippets.

Pros of Freshchat

  • Integrates with popular apps and services
  • User-friendly and highly customizable
  • Real-time customer support
  • Analytics to measure customer engagement

Cons of Freshchat

  • Relatively expensive compared to other solutions
  • Limited integrations with third-party services
  • Lack of features for team collaboration
  • No mobile app for phones and tablets

Freshchat’s Features

  1. Freshchat Gadget allows users to embed a live chat widget into their website, so customers can quickly and easily initiate conversations with the support team.
  2. The widget is easy to install and requires no coding knowledge – just copy/paste a few lines of code.
  3. It offers a customizable design and can be tailored to match the look and feel of the website.
  4. Users can also customize the greeting message and configure the widget to automatically appear on certain pages.
  5. It supports multiple languages, so customers around the world can chat in their native language.
  6. The widget offers real-time analytics, so users can gain valuable insights into customer behavior and preferences.
  7. It integrates with popular CRM systems, allowing customers to access their account information and contact history.
  8. The widget is mobile-friendly and looks great on any device.
  9. It supports multiple channel integrations, so customers can chat using their favorite messaging platform.

Honest Freshchat User Reviews

“Freshchat is a great customer service tool that has made our customer service processes much more efficient. It’s easy to use and has features that help us quickly and effectively respond to customer inquiries. Highly recommend!” – Mark, Senior Customer Service Representative

“Freshchat has been a lifesaver for us! Our customer service team has been able to quickly and easily manage customer inquiries without a hassle. The user interface is simple and easy to use, and the features are incredibly helpful. Highly recommend!” – Jenny, Customer Service Manager

“Freshchat has been a great addition to our customer service team. The support staff have been able to quickly respond to customer inquiries and provide helpful solutions. We’re very satisfied with the service and would highly recommend it!” – Tom, Customer Relations Manager

Freshchat Alternatives


LiveChat is a customer service and engagement platform that enables businesses to deliver an exceptional customer experience. It offers a range of features including real-time chat, automated triggers, proactive messaging, and reporting & analytics. LiveChat also integrates with popular CRM, helpdesk, and eCommerce platforms, making it a great alternative to Freshchat.


Intercom is a comprehensive messaging platform designed to help businesses keep in touch with their customers. It provides tools for personalized, proactive, and meaningful customer engagement. Intercom offers a range of features, including automated messages, live chat, and in-app messaging. It also integrates with popular third-party tools, making it a great Freshchat alternative.

Zendesk Chat

Zendesk Chat is a cloud-based customer service platform that enables businesses to provide real-time support to their customers. It offers a range of features, including a customizable chat widget, automated triggers, and advanced reporting & analytics. Zendesk Chat integrates with popular third-party tools, making it a great Freshchat alternative.

FAQ For Freshchat

What is Freshchat?

Freshchat is a modern messaging software designed to help businesses engage with customers on web, mobile, and social channels. It combines the power of live chat, messaging, automation, and analytics to give teams the ability to communicate with customers in real-time and deliver great customer experiences.

What are the benefits of using Freshchat?

Freshchat provides businesses with the tools to easily engage customers on web, mobile, and social channels, enabling them to provide better customer support, increase customer satisfaction, and improve customer retention. Additionally, Freshchat offers features such as AI-powered chatbots, automated campaigns, and analytics that help businesses optimize customer conversations and drive higher ROI.

How much does Freshchat cost?

Freshchat offers several plans, ranging from a free plan to enterprise plans. The pricing depends on the number of users and features included in the plan. For more information, please visit the Freshchat pricing page.

Does Freshchat offer a free trial?

Yes, Freshchat offers a 14-day free trial for all plans. During the trial period, users can experience the full features of Freshchat and decide if it is the right solution for their business.


Freshchat is a customer service software that makes it easy for companies to create a customer service experience that is both efficient and enjoyable. Freshchat offers a variety of features that help companies streamline customer service processes to make sure customers get the help they need in a timely manner. The platform offers a simple and intuitive interface, allowing companies to easily customize their experience and provide personalized support to their customers.

It also features powerful analytics so companies can track customer engagement and identify areas of improvement. Additionally, Freshchat integrates with other tools, such as Zendesk and Salesforce, making it easier to manage customer service across channels.

Overall, Freshchat is an effective customer service platform that helps companies create an efficient and enjoyable customer service experience. It provides powerful features and integrations that help companies streamline operations, track customer engagement, and create a personalized experience for customers. With Freshchat, companies can ensure that their customers get the help they need quickly and easily.